Testimonials

"What an incredible experience I had, dealing with Jeff. What a great guy. He greeted me with a genuine smile as I walked in the door, he had a warm, friendly... attitude, and talked to me like a person, not a potential sale. I explained what I was looking for - style, feel / comfort, size, colors - etc, and he walked me over to a few different sets that he had that met my criteria. He had a great selection of furniture in the store and after having checked out a few different sets, and I asked him what the differences were between manufacturers and styles. Jeff went on to describe in the right amount of detail what made one set of furniture differ from another, which differences were more noticeable or important than others, the best qualities of each manufacturer's product, and the different ordering options that were available. Let me tell you - the man *knows* his business! He answered every question I had, he never once pressured me in any way; I was very relaxed both browsing and asking questions (and I was in there for a good long while). He was always available for questions but had a great feel for when I just wanted to check out different pieces and mosey through the store with my friends. And most importantly, the quality of the furniture he sells is infinitely better than any place I've ever set foot in. Furthermore, the guys who delivered the furniture were efficient, ON TIME, professional, and they were very mindful of both my new furniture and the walls and doors as they moved my new belongings into place, which was tricky at times. I just can't say enough good things about these folks. I cannot see me going any place else to buy furniture. Ever."

Logan Therrion

"I saw their truck in the neighborhood and stopped to say hello. Keith asked me how my furniture was and I said great and then remembered that my rocker... recliner had been making a noise. I must tell you, this set of chairs I bought 8 years ago! He and Jeremy stopped by and of course my chair wouldn't squeak. He did educate me as to why it had made that noise so I'm cool with that. Next he asked about my newer chairs I had purchase last year for my den. He checked those out and all is well! I have also purchased a beautiful couch from them years ago. I don't believe I have ever received customer service like the service that this company/store provides. They are willing to always go the extra mile and if there is an issue, they immediately respond to you. I have referred at least 10 people to them in the last 8 years and I have never heard anyone say they weren't thrilled with the product and the service."

Meredith Schwarz

"Daily for five years we have used and enjoyed our furniture from Leather by Design in St Augustine, Fl. Two days ago the recliner would recline but not return ... fully to it’s correct position. We called the store and were assured that Steve would be out to check it out at his earliest opportunity. True to his word, he called the next morning and was here before noon! There was a short in the wiring. It was soon repaired and to our surprise after having the recliner for five years the charge was minimal. We appreciated Steve’s honesty, his following through on his word and clearly their service department matches the high standards of their furniture!!!"

Carol Pineda

"I purchased a beautiful leather living room set including a power recliner a year ago. Recently, my puppy managed to chew the wires on the recliner so I was ... without power. The owner took a personal interest in my dilemma and quickly arranged for a replacement electrical unit and personally installed the new motor in the middle of the pandemic. My wife and I were very impressed with this exceptional customer service. We will be customers for life."

Anthony Massaro

"Highly recommend! We worked with Steve to furnish our condo living room several years ago, and a few years later we returned and now our new house living room ... is also furnished by LBD. Each time we bought a couch and recliners and are very happy with everything we have purchased. Referred my friend and she has a LBD couch too, that she loves. Top quality product and service. Get this: while moving into our new house, the movers couldn't get my old couch (that I bought several years ago from him) through the door - I called Steve to ask if/how the legs come off the couch. He was right nearby and came over and moved our old couch into the house himself! Now that's service! Will always recommend and buy here."

SK P

"I am a retired, disabled Attorney. When we go shopping for high dollar items, quite often the salesperson just sees a fat, bald, non-speaking man in a power ... wheelchair accompanied by some woman who may be his Nurse (which is quite true as Joanne [my Wife] is a retired operating room RN), and treats us as some people tend to treat the handicapped – as less than. Jessica did not. We were shopping for a Sressless recliner for Joanne. Jessica allowed Joanne to sit in as many chairs as she wanted, offered some very helpful suggestions, and was very honest about the delay for a custom chair. Thank you Jessica for looking past my disabilities and treating us to an awesome shopping and buying experience."

Jim Knepp

"Last weekend I walked into Leather by Design and was promptly greeted by Jessica. I had no immediate plans to purchase anything, however, I did purchase... two stressless chairs. Jessica was so kind and easy to work with.

Then delivery, another over the top service and kindness. Plus they took the ‘old’ furniture to donate. I received a full review of the various options these chairs have. This is without a doubt the best shopping experience I have ever had."

John

"We are in love with our furniture. It is so comfortable and the leather feels luxurious on the skin. Doing business with Steve and Jessica was a great... experience. They are professional-answer all your questions-and a pleasure to work with. Our initial meeting was with Steve and after 10 minutes with him I knew I would be a customer for life. Steve knew exactly the style of chair that would work the best for my hubby with his body type. Leather by Design is your one stop furniture store if you are in the market. Thank you Steve and Jessica 💕"

Lynn Francis

"The kind of Customer Service that is unheard of.... a business where you are truly treated like a "A Diamond in the Rough". 6 years after my initial purchase...I contacted Steve with my problem of a damaged transformer that I broke myself. No hesitation on his part...he just stepped up and fixed my problem like I just made my purchase yesterday.
Quality Products and Quality Customer Service - you just can't go wrong at Leather by Design in St. Augustine."

Julia Richards

"I came to know the manager of Leather By Design in Saint Augustine, FL, and found that this is an independent store and not associated with others who use a ... similar name. Steve Lent showed me his dedication and very professional way of keeping his business one of a kind. Be confident that if you purchase from this store you will be respected and treated the same whether it be a chair or entire living room. I didn't know he offers leather for every budget so don't shy away. You can choose all top grain or partial leather and synthetics. In my case, the top grain leather outlived the mechanics and support. A great investment was brought to new life by Steve and Jeremy. Highly recommend!"

j r

"Have been looking for a new sofa for my formal living room for several months. Problem was with height. I needed a sofa with a height no higher than 33 inches. ... Have been looking for a new sofa for my formal living room for several months. Problem was with height. I needed a sofa with a height no higher than 33 inches. Most all sofas are anywhere from 37 to 41 inches. Went to Maynard's and explained the problem. They searched their inventory and found several. I found exactly what I wanted height and color! I will be going back for future purchases! There was no pressure which is the way I like to shop! "

Abby Ouzts

"I purchased a chair a few years ago and recently had a slight issue with it. I called and Steve & Jeremy came out the same day to replace a part and the chair... is like new again! They took great care to make sure our carpet stayed clean while they made the repair. I would highly recommend purchasing furniture from Leather by Design!"

Krista Hoff